Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping at Zyver. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase (order number or receipt).

Non-Returnable Items

Certain types of items cannot be returned, including:

Items damaged due to misuse
Items returned after the 30-day return period
Gift cards or promotional items

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us.

Shipping Returns

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging so we can resolve the issue quickly.